Optimize operations with real-time control. Advanced BPO management, agent monitoring, and performance tracking for maximum efficiency and compliance.
Everything you need to run efficient call center operations with full visibility and control
Track agent attendance with precise login/logout times, break tracking, and shift compliance monitoring for complete workforce visibility.
Monitor agent productivity with detailed idle time tracking, activity analysis, and performance metrics to optimize operational efficiency.
Generate comprehensive SLA compliance reports with automated tracking, performance benchmarks, and detailed analytics for management review.
Monitor break schedules, duration tracking, and compliance with break policies to ensure proper workforce management and labor compliance.
Real-time operational dashboards with live agent status, queue metrics, performance indicators, and instant alerts for immediate action.
Automated shift management with start/end notifications, overtime alerts, schedule compliance monitoring, and real-time attendance tracking.
Join leading BPOs using TeamOB for complete operational control and enhanced performance