Optimize call center operations with specialized time tracking for BPO, customer service teams, and telemarketing organizations. Improve agent productivity and ensure compliance.
Agent Monitoring • SLA Compliance • Performance Analytics
Comprehensive monitoring and analytics tools designed specifically for call center operations
Monitor login/logout times, break schedules, and shift compliance with automatic time tracking and reporting.
Track call volume, handle time, resolution rates, and productivity metrics for comprehensive performance evaluation.
Ensure service level agreement compliance with real-time monitoring and automated reporting capabilities.
Live operational dashboards showing agent status, queue metrics, and performance indicators for immediate visibility.
Automated break tracking, schedule compliance monitoring, and overtime management for better workforce planning.
Real-time alerts for no-shows, schedule deviations, performance issues, and SLA breaches.
Monitor call duration, wait times, after-call work, and call disposition for detailed activity analysis.
Manage multiple teams, shifts, and departments with hierarchical access control and role-based permissions.
Detailed reports for agent performance, team productivity, and operational efficiency analysis.
Track QA scores, coaching sessions, and performance improvement initiatives for continuous development.
Transform your call center with data-driven insights and improved operational efficiency
Increase agent efficiency by monitoring performance metrics, identifying training needs, and optimizing workforce utilization.
Ensure consistent service quality through SLA compliance monitoring and real-time performance tracking.
Automated time tracking ensures precise payroll calculations and eliminates time theft disputes.
Optimize staffing levels and schedules based on historical data and call volume patterns.
Maintain comprehensive records for regulatory compliance and audit requirements in the BPO industry.
Reduce operational costs through improved efficiency, better scheduling, and elimination of time wastage.
Key metrics that matter for call center success and agent performance improvement
Join leading BPOs and call centers using TeamOB for enhanced productivity and compliance
BPO-optimized features • SLA compliance tools • Real-time monitoring