A comprehensive helpdesk solution to streamline communication, automate workflows, and enhance customer experience.
Powerful tools to transform your customer support experience
Converts inbound emails into support tickets, centralizes communication, and integrates with SMTP and IMAP for email handling.
Manages support teams with clear, role-based permissions, aligns responsibilities with organizational policies, and enables secure collaboration.
Assigns tickets based on availability, expertise, and priority using rule-based routing for faster responses and balanced workloads.
Custom triggers automate actions like notifications, escalations, and updates, reducing manual work and speeding up issue resolution.
Comprehensive dashboards track performance, resolution times, and productivity with customizable reports for KPIs and bottleneck identification.
Lets customers submit and track their own tickets, increases transparency, reduces repetitive inquiries, and boosts satisfaction.
Simplifies access with single sign-on and social media logins, reduces password management risks, and enhances convenience.
Classifies tickets by group or category for efficient routing and directs issues to specialized teams for speedy resolution.
Automatic ticket categorization and priority prediction with intelligent response suggestions that reduce manual tasks.
Maintains FAQs, knowledge bases, and support articles to deliver accurate, updated information for self-resolution.
Simple workflow to streamline your customer support operations
Customers submit tickets via email, portal, or chat
AI automatically routes tickets to the right team
Support agents resolve issues with full context
Tickets are closed and customer feedback is collected
Measurable benefits for your business and customers
Reduce average response time by up to 65% with intelligent routing and automation.
Boost CSAT scores by up to 35% through faster resolution and personalized service.
Make informed decisions with comprehensive analytics dashboards and performance metrics.
Handle 40% more tickets with automation and streamlined workflows.
Maintain data security with role-based access controls and audit trails.
Easily scale from 5 to 500+ agents without performance degradation.
How different industries leverage TeamOB Helpdesk
Streamline technical support with integrated knowledge bases, ticket categorization, and automated escalation for complex issues.
Handle high-volume customer inquiries about orders, returns, and products with automated responses and self-service options.
Provide secure, compliant customer support with robust authentication, audit trails, and sensitive data handling.
Streamline communication, automate workflows, and delight your customers with TeamOB's comprehensive helpdesk solution.